About PICN FAQ’s
Who is Partners In Community Nursing (PICN) and who do you serve?
TL;DR: Partners In Community Nursing (PICN) is a community nursing and home care organization serving families across Durham Region since 1998, including pediatric clients, older adults, and people with disabilities. PICN is an organization that provides community nursing and home care across Durham Region, operating from a Whitby office and serving cities such as Oshawa, Pickering, Whitby and Ajax. The PICN nursing team and visiting nurses deliver care in homes, schools, retirement communities and other community settings, focusing on families, parents and pediatric clients as well as older adults and clients with complex needs.
What specific community and home care services does PICN provide?
TL;DR: PICN provides a broad range of community nursing and home care services including pediatric nursing, palliative care, wound care, ostomy care, IV therapy, foot care, gerontological nursing, health teaching and shift nursing. PICN lists these services as part of its community nursing and home care offerings: pediatric nursing, palliative care, wound care, ostomy care, oncology nursing, post-operative surgical care, intravenous (IV) therapy/home infusion, foot care, gerontological nursing and health teaching. These services are delivered by the PICN nursing team and visiting nurses in client homes, schools and retirement communities and are presented across the site’s service pages and the online service request form.
Do you provide care in my area of Durham Region?
TL;DR: Yes — PICN serves families across Durham Region, including Oshawa, Pickering, Whitby, Ajax and surrounding communities, delivering care in homes, schools and retirement communities. The landing page and knowledge graph indicate PICN serves Durham Region broadly (from west Pickering to north Beaverton, east to Newtonville and south to Lake Ontario). Services are delivered in-home and in community settings; the Visiting Nursing program and Shift Nursing program operate across the region. If you live in Durham Region you can request care using PICN’s online service request form or by calling PICN’s main or toll-free numbers.
How do I request care or book a visiting nurse with PICN?
TL;DR: You can request care using PICN’s online Service Request Form or by calling PICN’s main phone (905.665.1711) or toll-free number (1‑800‑564‑9534); the site also links to a Contact/Request page and careers/hiring CTAs for employment programs. PICN maintains an Online Service Request Form and a Contact page as access paths to initiate services such as palliative care, oncology nursing, IV therapy or foot care. The knowledge graph shows Channel_ServiceRequestForm and Contact_TollFreePICN as maintained access points. The landing page encourages visitors to use the Contact Us CTA or the service request form; exact scheduling timelines and availability are not specified on the page, but the site notes 24/7 nursing availability and that the nursing team will coordinate visits and follow-up once a request or referral is received.
What does palliative care at home with PICN involve and who provides it?
TL;DR: PICN’s palliative care is a home-based visiting nurse service focused on comfort, pain and symptom management, family-centred communication and crisis prevention, delivered by CAPCE-trained visiting nurses in coordination with hospitals and Ontario Health at Home. PICN provides palliative care as a subservice of both community nursing and home care. Visiting nurses trained through programs like CAPCE support clients with life‑threatening illness, applying principles of pain and symptom management, family-centred communication and crisis prevention with 24-hour support protocols. PICN coordinates with hospitals for transitions home and Ontario Health at Home may fund or coordinate palliative services or assessments; the site and knowledge graph point to referral pathways and a service request form for access.
What qualifications and training do PICN nurses have?
TL;DR: PICN nurses include visiting nurses and specialized roles who hold certifications and training in areas such as home infusion/IV therapy, central venous line management, pediatric skills, CAPCE palliative education and NSWOCC-supported ostomy/wound care. The knowledge graph and landing page emphasize evidence-based practice and ongoing professional development. Visiting nurses and the PICN nursing team deliver pediatric, palliative and specialized services and frequently hold or are supported in training programs like CAPCE for palliative care and NSWOCC partnerships for ostomy and wound care. Skills listed include home infusion therapy, enteral feeding, tracheostomy/ventilator care, central venous line management and advanced foot and diabetic foot care where applicable. Specific individual credentials are not listed on the landing page, but the organization highlights continuous learning and specialty certification support.
How does PICN support accessibility and people with disabilities?
TL;DR: PICN follows AODA requirements and publishes an Accessibility for Ontarians with Disabilities Plan that operationalizes accessibility principles across services, settings and public documents. The knowledge graph shows PICN publishes an AODA Plan and follows the Accessibility for Ontarians with Disabilities Act; the Program_AODAPlan operationalizes the Principle_Accessibility across services like post-operative surgical care, wound care and shift nursing as well as settings including homes and schools. The landing page links to the AODA Plan in PICN Updates and states a commitment to inclusive, culturally sensitive care for people with disabilities. If you have specific accessibility needs the site suggests contacting PICN directly for accommodations.
How is PICN different from other home care providers in Durham Region?
TL;DR: PICN positions itself as a locally rooted community nursing organization emphasizing family-centred care, flexible scheduling, professional development for nurses, and a broad, coordinated service mix delivered by visiting nurses across Durham Region since 1998. The landing page and knowledge graph highlight PICN’s values—Flexibility, Compassion, Respect and Professional Development—the longevity since 1998, local community connections, and a visiting nurse model that delivers care in homes, schools and retirement communities. PICN stresses evidence-based practice, partnerships with hospitals and Ontario Health at Home, specialty services (pediatric nursing, palliative care, IV therapy, foot care) and employment programs (Visiting, Shift, School Nursing) that support clinical autonomy with mentorship—factors the organization presents as differentiators from larger or less locally focused providers.
Who funds or refers clients to PICN services like palliative care and IV therapy?
TL;DR: PICN delivers services directly but also works with Ontario Health at Home for referrals or funding coordination; clients can request services directly through PICN’s service request form or be referred by hospitals and other community partners. The knowledge graph identifies Org_OntarioHealthAtHome as a health system program that can fund or coordinate services and provides a referral pathway to PICN. PICN also coordinates with hospitals for transitions to home-based care. For individuals, the landing page promotes the online Service Request Form and PICN contact numbers as direct access paths; exact funding or coverage details depend on the client’s situation and are not specified on the landing page.
What are PICN’s contact details, office location and hours?
TL;DR: PICN lists a main phone 905.665.1711, a toll‑free number 1‑800‑564‑9534 and a Whitby office at 1001 Burns St. E, Unit 2, Whitby, ON L1N 6A6; nursing services are described as available 24/7 while administrative hours are listed on the site. The landing page footer and contact sections provide Contact_MainPhone (905.665.1711), Contact_TollFreePICN (1‑800‑564‑9534) and the Location_WhitbyOffice address. The site also links to a Google Maps address and notes nursing availability around the clock with separate administrative hours shown on the page. For emergencies PICN’s protocol directs callers to emergency services (911) per the published emergency protocol.