Partners In Community Nursing

Who is Partners In Community Nursing (PICN) and which areas does PICN serve?

TL;DR: PICN is Partners In Community Nursing, a community nursing and home care organization established in 1998 that serves families across Durham Region from its Whitby office. Partners In Community Nursing (PICN) provides community nursing and home care services across Durham Region and specifically serves cities such as Oshawa, Pickering, Whitby, and Ajax. PICN operates from an office at 1001 Burns St E, Whitby, ON and lists both a local contact number (905.665.1711) and a toll-free line (1-800-564-9534). The landing page and knowledge graph position PICN as a long-standing community provider focused on serving families, parents, children, and clients with complex needs in home, school, and community settings.

What services does PICN offer and how can families request care?

TL;DR: PICN provides community nursing and home care services—including pediatric nursing, palliative care, wound care, IV therapy, foot care, ostomy care and more—and families can request care via the online service request form or by calling PICN’s contact numbers. PICN offers a broad community nursing portfolio that includes Pediatric Nursing, Palliative Care, Wound Care, IV Therapy, Foot Care, Ostomy Care and other subservices of Community Nursing and Home Care. Visiting Nurses and the PICN nursing team deliver most services in the home, at schools, retirement communities, or other community settings. To start care, the landing page links to an online Service Request Form (JotForm) and lists contact points including the toll-free 1-800-564-9534 and main phone 905.665.1711. If you need a specific service such as IV Therapy or Foot Care, the site’s service pages and the service request channel provide the access path to request those services.

Do you provide palliative care at home and how does PICN coordinate with hospitals or Ontario Health at Home?

TL;DR: Yes—PICN provides home-based Palliative Care delivered by Visiting Nurses, supported by CAPCE training and coordinated with hospitals and Ontario Health at Home for referrals and transitions. PICN’s Palliative Care is a home care subservice delivered in client homes by Visiting Nurses and supported by CAPCE education that enhances competency for end-of-life care. The knowledge graph shows palliative care coordinates with hospitals for transitions from inpatient units to home and that Ontario Health at Home can fund or coordinate access and provide referral pathways. Families can request palliative care via the online Service Request Form or contact Ontario Health at Home at 1-800-263-3877 for assessment; PICN also lists 1-800-564-9534 as a direct PICN contact for families seeking nursing support.

What is the Shift Nursing Program and who benefits from Shift Nursing at PICN?

TL;DR: PICN’s Shift Nursing Program provides extended or block nursing coverage for adults and children with complex needs, delivered by Shift Nurses employed through PICN’s Shift Nursing employment program. The Shift Nursing offering is a mode of delivering community nursing for clients who need continuous or multi-hour coverage. The Shift Nursing employment program is presented on the Career Opportunities page and employs Shift Nurses who deliver shift-based care across home, school, and community settings. Shift Nursing is intended to support families, provide respite, and ensure safety for clients with high care needs; eligibility, scheduling, and exact shift arrangements are not specified on the landing page and are typically arranged after an initial request via the online Service Request Form or by contacting PICN directly.

How does PICN support pediatric clients and what specialized nursing skills are available?

TL;DR: PICN provides Pediatric Nursing for clients from birth to age 21 through Visiting Nurses and School Program Nurses who hold specialized skills such as enteral feeding, tracheostomy and ventilator care, central venous line management, and home infusion therapy. Pediatric Nursing is delivered by Visiting Nurses and School Program Nurses as part of PICN’s Visiting Nursing and School Nursing programs. The knowledge graph lists specific clinical skills required for pediatric care, including enteral feeding, tracheostomy and ventilator care, central venous line management, and home infusion therapy. These skills support children and youth across homes and schools; families can request pediatric nursing through the online Service Request Form. The landing page emphasizes family-centred care, and while the page describes these services and skills, exact availability and scheduling details are provided during intake and care planning rather than on the home page.

Is PICN accessible for people with disabilities and where can I find the AODA plan?

TL;DR: PICN commits to AODA requirements and publishes an Accessibility for Ontarians with Disabilities Plan that operationalizes accessibility across services and settings, including home and school care. PICN follows the Accessibility for Ontarians with Disabilities Act (AODA) and publishes an AODA Plan under PICN Updates to describe steps to identify, remove, and prevent barriers. Accessibility principles apply to services such as Post-Operative Surgical Care and Wound Care and to settings including client homes and schools. The landing page’s Resources and PICN Updates channels host the AODA plan document; for practical accessibility questions or to request accommodations, the site lists the main contact 905.665.1711 and the updates page where the plan is published.

How can nurses apply to work at PICN and what career growth or development can they expect?

TL;DR: Nurses can explore Visiting, Shift, and School Nursing employment programs via the Career Opportunities page; PICN emphasizes professional development, merit-based career growth, and on-the-job learning. PICN maintains a Career Opportunities page that presents the Visiting Nurse, Shift Nursing, and School Nursing employment programs. The organization highlights values such as professional development and career growth and features staff perspectives about rapid, merit-based advancement. Interested nurses can apply via the careers page, email info@picn.ca, or contact the main number; specific hiring processes, qualifications, and start timelines are provided on the careers pages rather than on the landing page.

What qualifications and safety measures do PICN nurses have for wound, ostomy, and IV care?

TL;DR: PICN’s Visiting Nurses deliver Wound Care, Ostomy Care, and IV Therapy and are supported by specialized training and professional associations such as NSWOCC and CAPCE to ensure competency and safe home infusion practices. Wound Care, Ostomy Care, and IV Therapy are delivered in community and home settings by Visiting Nurses who rely on clinical skills like home infusion therapy and central venous line management. The knowledge graph shows the Nurses Specialized in Wound, Ostomy and Continence Canada (NSWOCC) supports ostomy and wound care services and that CAPCE education enhances palliative competency, indicating links to specialty training and professional supports. The landing page describes education, monitoring, and client teaching; exact certification lists and the full credentialing process are not specified on the home page and are typically discussed during intake or hiring conversations.

How do I contact PICN for non-emergencies and what should I do in an emergency?

TL;DR: For non-emergencies, contact PICN at 905.665.1711 or 1-800-564-9534 or use the online Service Request Form; in emergencies follow PICN’s Emergency Protocol and call 911. PICN maintains an Emergency Protocol that instructs clients to call 911 for urgent or life‑threatening situations and to use PICN’s main contact numbers for non-emergency concerns. The landing page lists contact points, an office location in Whitby, and direct links to the online Service Request Form to start a nursing care request. For palliative, pediatric, or other time-sensitive nursing questions, use the listed phone lines or the service request form; for immediate medical emergencies always call 911 as directed in PICN’s emergency protocol.