Accessibility for Ontarians with Disabilities Plan 

Assistive devices

We will ensure that our staff are trained and familiar with various assistive devices we have on site or that we provide that may be used by clients and families with disabilities while accessing our goods or services.

Communication

We will communicate with people with disabilities in ways that take into account their disability.

Service animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of our premises that are open to the public.

Support persons

A person with a disability who is accompanied by a support person will be allowed to have that person accompany them on our premises. We will notify clients of this through a notice posted on our premises.

Notice of temporary disruption

In the event of a planned or unexpected disruption to our facilities for clients with disabilities and their families, Partners In Community Nursing will notify clients promptly. This clearly posted notice will include information about the reason for the disruption, its anticipated length of time, and a description of alternative facilities or services, if available. The notice will be placed on the front entrance door.

Training

Partners In Community Nursing will provide training to employees, volunteers and others who deal with the public or other third parties on our behalf. Training will also be provided to people involved in the development of policies, plans, practices and procedures related to the provision of our goods and services.

Individuals in the following positions will be trained:

• Client Service Coordinators
• Administrative Staff
• Managers
• Registered Staff



This training will be provided to staff upon hire, and every 5 years unless changes happen thereafter.

Training will include:

• An overview of the Accessibility for Ontarians with Disabilities Act, 2005 and the requirements of the customer service standard
• How to interact and communicate with people with various types of disabilities
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or a support person
• How to use the teletypewriters and wheelchair lifts,
• What to do if a person with a disability is having difficulty in accessing Partners In Community Nursing’s goods and services

Staff will also be trained when changes are made to our accessible customer service plan.

Feedback process

Clients and families who wish to provide feedback on the way Partners In Community Nursing provides goods and services to people with disabilities can do so verbally to Human Resources in person or by phone, email to hr@picn.ca, send letter via Canada Post to Partners In Community Nursing: 1001 Burns St. East, Unit 2, Whitby, ON L1N 6A6

All feedback, including complaints, will be discussed at Management meetings and any corrective measures will be discussed and agreed upon at that time. Clients and their families can expect to hear back within 10 business days.

Modifications to this or other policies

Any policy of Partners In Community Nursing that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Notice of availability

The AODA legislation as of January 1, 2012 requires Partners In Community Nursing to make available upon request to clients with disabilities information on the organization’s emergency procedure, plans and/or public safety information.

We can be contacted by:
Email: hr@picn.ca
Phone: 905-665-1711